The Landing HOA

, 75022

The Landing at North Shore FAQs

Please see below:

FAQs

The Landing at North Shore Community FAQs

Amenities: Gates

• How do I obtain access to the community through the entry gates?

You can send your toll tag information to dfwamenity@goodwintx.com. They will program your toll tags.

• How can my contractors obtain entry to the community?

While the gates are closed 24/7, Monday through Friday between 7:00 AM and 7:00 PM, one only needs to drive forward to the gate, and they will automatically open per City of Frisco rules for unmanned gated communities.

• How long does it take for my request to be fulfilled?

Please allow up to 7 business days from time of submission to have your toll tag operational.

Architectural

• What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form, which can be located on TownSq.

• Where do I find my community's architectural modification request form?

The architectural modification request form and guidelines can be found under the Documents section of TownSq.

• What is the process for submitting the application? How long does it take to get approval?

Once the application is submitted, it will be reviewed by the ACC Committee. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 10 days from the date of submission. Please ensure that you provide as much information as possible with your application, including dimensions, colors, materials, and so forth listed on the application and drawn to scale on the property’s plat (received at closing) to avoid delays.

• What is the status of my application?

If you have not heard from the Community Manager or ACC within 10 days from the date of submission, please submit a request via TownSq or email your Community Manager at rachel.laurence@goodwintx.com.

Board of Directors and Board Meetings

• Who serves on the Board of Directors?

Board membership is outlined in the Bylaws of the community’s governing documents, found in the Documents section of TownSq.

• How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Common Area Maintenance

• What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for the care and upkeep of the home they own, whether residing on property, off property, renting the home, and so forth. That includes landscaping maintenance, fence maintenance, structure (house and other structural items) maintenance, and so forth. That also includes not storing trash cans at the curb on non-trash collection days. The Community takes care of the gated entryways, common wall, roadways, and ponds.

• I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

Compliance

• I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

• I need to report an issue with a neighbor's home.

Please submit a request via TownSq and include a picture and as much detail as possible where applicable.

• When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

• Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions (CC&Rs) can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name (The Landing at North Shore) in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

• Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

o TownSq App: Submit a request via our web and mobile application.

o Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

o Rachel Laurence, Community Manager: By email at rachel.laurence@goodwintx.com or by phone at 972-941-3243.

o Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com .

• How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

• Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name (The Landing at North Shore) in the “Find My Community Page” field at the top right corner of our webpage.

Financial

• What is my account balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

• How do I pay my assessment?

For your convenience, we offer several payment options:

o Option 1: Mail-In Your Payment to the following address:

DLNH – The Landing at North Shore

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

o Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

NOTE: TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

o Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (DFFH) in the memo section of your check.

• Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

o From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

o From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

• What is my property code?

Your Property Code is DLNH.

• What is the Management ID?

6587

• When is my assessment due?

Assessments are due April 1st annually. They are late with late fees, interest, and other collection costs beginning after 15 days of the due date.

• Are there any fees associated with online payments?

When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

• Why does my account show a negative number?

A negative number means that you have a credit balance.

• I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, (214) 445-2700 / (855) 289-6007, or via email at info@goodwintx.com . Live Chat is available on our website at www.goodwintx.com.

• Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

• How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

• How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

• What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This includes utilities, landscaping, amenity maintenance (entry gates, roadways, ponds, and so forth), insurance for community property, and so forth.

• Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at (214) 445-2700 / (855) 289-6007.

Insurance

• My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, (214) 445-2700 / (855) 289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

• How do I add my property to reflect on the insurance certificate?

Contact the Association’s Insurance Agent:

Symphony Risk Solutions

2425 North Central Expressway, Suite 900

Richardson, TX 75080

972-864-0400

sjones@symphonyrisk.com

Owner Information

• How do I update my contact information/mailing address?

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the Community Archives website at https://www.marketplace.communityarchives.com/login
- How much does a lender questionnaire cost?
Visit the Community Archives website at https://www.marketplace.communityarchives.com/login for pricing.
- Where do I obtain a resale certificate?
Resale Certificates can be ordered via the Community Archives website at https://www.marketplace.communityarchives.com/login
- I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via the Community Archives website at https://www.marketplace.communityarchives.com/login.

Rules/Regulations

• What is the community's rental/leasing policy?

The community does not have a separate rental policy at this time. It instead refers to the CC&Rs, which state (in essence) the community is a single-family residential community that does not permit short term leasing that essentially turns homes into businesses.

• What is the community's pet policy?

Again, the community refers to the CC&Rs, which permits animals referred to as domestic pets, such as dogs, cats, fish, caged birds, and so forth. Cattle, livestock, chickens, and so forth are not permitted.

• What is the community's parking policy?

Homeowner must park vehicles in their garage or driveway.

TownSq

• What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time, on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

o Easily communicate with community managers, and board members

o Manage your account and pay online

o Get up-to-date community news and events

o Request and review status of service inquiries

o Participate in community polls

o Access community forms and documents

o And more…

• How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

o Visit https://app.townsq.io/ais/sign-up

o Enter your Account Number and Zip code (Physical property address)

o Provide your email address and create a password

• I'm getting an error when I try to register for TownSq. Can you help?

• How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

• How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

• I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.

Trash Pick Up

• What is the trash/waste pick-up schedule for my community?

Wednesday is your regularly scheduled trash and recycling day. Trash and recycle cans may be placed at the curb after 7:00 p.m. the night before trash pick-up and must be stored in the garage, behind your fence, or on the side of the house out of street view the night of pick-up.

• What is the bulk pick-up schedule for my community?

For items too large to fit in your trash can, you can contact Republic Services directly at 817-317-2000.

Utilities

• How do I get electric/gas/water/trash service?

Water: 972-874-6010

Trash: 817-317-2000

Gas: 972-874-6010

Electricity: You can contact any electricity provider you choose. Everything is delivered through Oncor.

2023 Party Codes

January: 8954

February: 7316

March: 9454

April: 4695

May: 2564

June: 9212

July: 6759

August: 1397

September: 5713

October: 3694

November: 5932

December: 3469